We typically respond to all inquiries within 24 hours during business days. For urgent matters, you can call our direct line at +86 13598086943 for immediate assistance.

Quotation requests are processed within 1-3 business days depending on the complexity of the request and the products involved.

Yes, we specialize in customized machinery solutions. Our engineering team can modify existing models or design new equipment based on your specific requirements.

For custom projects:

• We begin with a detailed requirements analysis
• Provide design proposals and 3D models
• Offer prototype development for approval
• Ensure full testing before delivery

We offer flexible payment terms to accommodate different business needs:

• T/T (Bank Transfer): 30% deposit, 70% before shipment
• L/C (Letter of Credit): Available for established relationships
• Western Union / MoneyGram: For smaller orders
• PayPal: Available for sample orders

All terms are negotiable based on order value and customer relationship.

We ship worldwide using reliable logistics partners. Our standard process includes:

• FOB Zhengzhou: Most common for international shipments
• CIF: Available for main ports worldwide
• EXW: Available for local customers
• DDP: Available for select countries

Delivery time varies from 15-45 days depending on destination and shipping method. We provide full shipping documentation and tracking information.

We stand behind the quality of our products with comprehensive support:

• Warranty: 12 months from shipment date for manufacturing defects
• Technical Support: 24/7 support via email and phone
• Spare Parts: Guaranteed availability for 5 years minimum
• Training: Free installation and operation training
• Maintenance: Detailed manuals and maintenance schedules provided

For warranty claims, please contact our support team with your machine serial number and details of the issue.

Yes, we welcome both sample requests and factory visits:

• Samples: Available for most standard products. Sample costs vary by product and are typically refundable with first bulk order.
• Factory Visits: We welcome customers to visit our facility in Zhengzhou. Please schedule appointments at least 3 business days in advance.
• Virtual Tours: Available via video call for customers unable to visit in person.
• Video Demonstrations: We can provide video demonstrations of specific machines in operation.